SHIPPING AND DELIVERY

COVID-19

The preparation of the orders is carried out following the recommendations indicated by the institutions related to safety and hygiene to always guarantee your safety, that of our team and that of all the intermediary distributors in the process. 

BYMARTA.ES makes national and international shipments. Below, you will find the details of the shipping costs for each country.

The preparation of an order takes from 24 to 48 hours. Once it has been prepared, the shipment will proceed. Any customized item requires a longer preparation time than an ordinary order. In case an incidence would arise, the client will be notified via email as soon as possible. The preparation and shipment of orders is made from Monday to Friday during business hours. Orders placed on weekends or in high volume sales seasons may lead to longer preparation times.

If you want to make a change to the delivery address once the order has been placed, it must be notified within a maximum period of 12 hours. Once the order is sent, it will not be possible to make any change of address. We advise you to check the delivery address and enter a phone number to be able to contact us if the shipment suffers a transport incident.

If an order has been attempted to deliver and the recipient is absent, the shipment has not been claimed,or picked up at the corresponding office within the required period,or the shipping address is incorrect, it will be returned to our offices and the customer must pay the transportation costs again to make a new shipment.

The shipping costs and delivery times for each geographical area are detailed below:

SPAIN PENINSULA AND BALEARICS

  • Orders over € 50 - FREE DELIVERY
  • Orders of less than € 50 - €4,70
  • Shipments are made with the MRW company
  • Delivery time:
    • Mallorca Island: 24h
    • Peninsula and rest of the Balearic Islands: 48h - 72h in working days.

PORTUGAL

  • Orders over € 70 - FREE DELIVERY
  • Orders of less than € 70 - € 6,50
  • Shipments are made with the MRW company
  • Delivery time - 48h - 72h in working days.

EUROPEAN UNION ZONE 1 - Countries: Germany, Belgium, France, Italy, Ireland, Netherland, Greece, Liechtenstein, Austria, Denmark, Luxembourg, Norway, Sweden, Switzerland and Monaco

  • Orders over € 140 - FREE DELIVERY
  • Orders of less than € 140 - € 14
  • Shipments are made with the CORREOS company
  • Delivery time - 5 to 10 days approx.

EUROPEAN UNION ZONE 2 - Countries: Finland, Ireland, Poland, Slovakia, Slovenia, Estonia, Hungary, Iceland, Latvia, Lithuania, Malta, Czech Republic, Ciprus, Croatia and Serbia

  • Orders over €180 - FREE DELIVERY
  • Orders of less than € 180 - € 18
  • Shipments are made with the CORREOS company
  • Delivery time - Varies depending on the country.

Due to the logistics and administrative complexity of the shipment and the failure to guarantee an adequate service, no shipments are currently made to the Canary Islands, Ceuta and Melilla.

For any questions, you can contact us through our contact form

Thank you
Marta