SHIPPING AND DELIVERY

BYMARTA.ES makes national and international shipments. Below, you will find the details of the shipping costs for each country.

The preparation of an order takes from 24 to 72 hours. Once it has been prepared, the shipment will proceed. Any customized item requires a longer preparation time than an ordinary order. In case an incidence would arise, the client will be notified via email as soon as possible. The preparation and shipment of orders is made from Monday to Friday during business hours. Orders placed on weekends or in high volume sales seasons may lead to longer preparation times.

Orders are sent in a maximum of 24 hours after their preparation, once the customer has received the shipping notification. We make our shipments through Correos whose shipping time in Peninsula and Baleric islands is 48h, Canary Islands, Ceuta and Melilla is 4 working days. Deliveries are made from Monday to Friday.

If you want to make a change to the delivery address once the order has been placed, it must be notified within a maximum period of 12 hours. Once the order is sent, it will not be possible to make any change of address. We advise you to check the delivery address and enter a phone number to be able to contact us if the shipment suffers a transport incident.

If an order has been attempted to deliver and the recipient is absent, the shipment has not been claimed, or the shipping address is incorrect, it will be returned to our offices and the customer must pay the transportation costs again to make a new shipment.

The shipping costs and delivery times for each geographical area are detailed below:

SPAIN PENINSULA

Certified Letter

  • Orders over € 35 - FREE DELIVERY
  • Orders of less than € 35 - €3.95
  • Delivery time – 3 to 4 working days

Standard Package

  • Pedidos de más de 60€ – FREE DELIVERY
  • Orders of less than € 60 - €6,50
  • Delivery time - 48h - 72h in working days.

SPAIN - BALEARICS INCLUDED

  • Orders over € 35 - FREE DELIVERY
  • Orders of less than € 35 - €3.65
  • Delivery time - 48h - 72h in working days.

SPAIN - CANARY ISLANDS (Las Palmas and Santa Cruz de Tenerife, only)

  • Orders over € 80 - FREE DELIVERY
  • Orders of less than € 80 - €11.00
  • Delivery time - about 5 days in working days.

PORTUGAL

  • Orders over € 70 - FREE DELIVERY
  • Orders of less than € 70 - € 8,50
  • Delivery time - 72h in working days.

EUROPEAN UNION ZONE 1 - Countries: Germany, Belgium, France, Italy, Netherlands, United Kingdom, Greece

  • Orders over € 100 - FREE DELIVERY
  • Orders of less than € 100 - € 13,50
  • Delivery time - 5 days approx.

EUROPEAN UNION AREA 2 - Countries: Andorra, Austria, Denmark, Finland, Ireland, Luxembourg, Sweden

  • Orders over €100 - FREE DELIVERY
  • Orders of less than € 100 - € 13,50
  • Delivery time - Varies depending on the country.

EUROPEAN UNION AREA 3 - Countries: Slovakia, Slovenia, Estonia, Hungary, Iceland, Latvia, Liechtenstein, Lithuania, Malta, Norway, Poland and the Czech Republic

  • Orders over € 100 - FREE DELIVERY
  • Orders of less than € 100 - € 13,50
  • Delivery time - Varies depending on the country.

EUROPEAN UNION - Switzerland, Monaco

  • Orders over € 100 - FREE DELIVERY
  • Orders of less than € 100 - € 13,50
  • Delivery time - Varies depending on the country.

OTHER COUNTRIES - United States and Canada.

  • Orders over € 130 - FREE DELIVERY
  • Orders of less than € 130 - € 20
  • Delivery time - Varies depending on the country.

All orders from the Canary Islands, Ceuta, Melilla, Andorra, Gibraltar and outside the EU, may be subject to additional fees and customs taxes. These rates are calculated by the customs authorities. By Marta, you have no control over these rates and we cannot establish the cost they will have, since each customs policy and rates vary according to the destination.

We advise you to contact your local customs office to check the updated rates before placing your order, and thus avoid unexpected costs.

In By Marta we do our best to include the necessary documentation and any other requirements of the local authorities for delivery at destination. For this reason, we may need some personal information (ID or passport number) for international documentation.

By Marta is not responsible for any expenses subject to customs, this being the responsibility of the client.

For any questions, you can contact us through our contact form

Thank you
Marta